1. Introduction

Lumwell Energy is a demonstration brand built by Ciptex Ltd. This Privacy Policy explains what information may be collected through this demo site, how it is used, and the rights you have in relation to it.

2. Information we collect

Depending on how you use this demo site, we may collect:

• information collected automatically when you visit the site, such as through cookies and similar technologies;
• information you provide through any forms, webchat or contact options on the site; and
• account and usage details entered into the demo sign-in screens (these exist to demonstrate the sign-in experience only).

3. How we use this information

We use this information to operate and demonstrate the site's features, respond to any enquiries made through it, and understand how the demo is used so it can be improved.

4. Sharing your information

We do not sell personal information or share it with third parties for their own marketing purposes. Information may be shared with service providers who help operate the site's features, such as messaging or webchat providers, solely for that purpose.

5. International transfers

Information collected through this site is not transferred outside the UK or European Economic Area.

6. How long we keep information

Information is retained only for as long as necessary for the purposes described in this policy, after which it is deleted or anonymised.

7. Automated decision-making

Information collected through this site is not used for automated decision-making, including profiling.

8. Your rights

You have the right to request access to, correction of, or erasure of your personal information, to restrict or object to its processing, to request that it be provided to you in a portable format, and the right not to be subject to a decision based solely on automated processing. To exercise any of these rights, contact us using the details below.

You also have the right to raise a concern with the Information Commissioner's Office (ICO) at ico.org.uk, or by calling 0303 123 1113.

9. Cookies

This site may use cookies to remember your preferences and understand how the demo is used. You can control cookies through your browser settings.

10. Contact us

Questions about this policy, or requests relating to your information, can be sent to marketing+lumwell@ciptex.com.

11. About this site

Lumwell Energy is a fictional brand created by Ciptex for customer engagement demonstrations. This policy describes the demo site only and does not relate to a genuine energy business.